Shipping policy
Shipping Policy – aurafragrancemart.com
Thank you for shopping with aurafragrancemart.com!
We aim to deliver your favorite products quickly and safely. Please read our Shipping Policy carefully to understand how we process and deliver your orders.
1. Order Processing Time
- All orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- You will receive an order confirmation email once your purchase is completed and another email or SMS with tracking details once your order has shipped.
2. Shipping Times and Delivery Estimates
- We currently deliver within Pakistan only.
- All orders are shipped through trusted local courier partners such as TCS, Leopard Courier, or Call Courier.
| Region | Estimated Delivery Time |
|---|---|
| All Cities in Pakistan | 5–7 business days |
Note: Delivery times are estimates and may vary depending on your city, courier workload, or unforeseen circumstances (e.g., weather or public holidays).
3. Shipping Rates
- Shipping costs are calculated at checkout based on your delivery address and order weight.
- Occasionally, free shipping promotions may apply — check our homepage or product listings for current offers.
4. Order Tracking
- Once your order is shipped, you will receive an email or SMS containing your tracking number and tracking link.
- Please allow 24–48 hours for tracking information to update after shipment.
If you do not receive tracking details or have trouble tracking your order, contact us at aurafragrancesandmart@gmail.com.
5. Wrong Address Disclaimer
- Please ensure your shipping address is complete and accurate before confirming your order.
- We are not responsible for orders shipped to incorrectly entered addresses.
If you entered the wrong address, contact us immediately at aurafragrancesandmart@gmail.com — we’ll try our best to update it before your order ships.
6. Lost or Delayed Packages
While we do everything possible to ensure on-time delivery, aurafragrancemart.com is not responsible for:
- Delays caused by courier services or local delivery issues
- Lost or stolen packages after confirmed delivery
If your package is delayed or missing, please contact the courier service first. You can also reach out to us, and we’ll assist you.
7. Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item:
- Contact us within 7 days of receiving your order at aurafragrancesandmart@gmail.com
- Include your order number, along with photos of the product and packaging
We’ll review the issue and arrange a replacement or refund if applicable.
8. Contact Us
If you have any questions about our Shipping Policy or your order, please contact us:
📧 Email: aurafragrancesandmart@gmail.com
🌐 Website: https://aurafragrancemart.com